How to order?

Before you  place an order, please read this page till the end carefully.

1. 
   We are located in  Kyrghyz Republic (Kyrgyzstan) , Bishkek city. We works since 2007 with costumers from Russia, Belarus, Ukraine , Kazkhstan, Moldova and other CIS countries. Some time ago we recieved emails from people  of Europe and USA , they ask to translate  our  products software and user manuals to English and to make english version  website,  forum and support service.    Here is it ! 🙂  You know, english isn’t  our native language, but we think that we can understand each other in most cases 🙂 We are not scammers! You can check a lot of  our costumer’s positive feedback, and helpful installation information  on  russian language  forum (  if you don’t understand russian, please  use google translate 🙂 )

1. 
   We provide delivery worldwide  within the KyrGyz state airmail (min.14- max30 days ).  If you want to get your goods faster than 30 days,  we can make  delivery via courier services such as EMS, Fedex, DHL-in this case, the cost of delivery is usually $40-55 for every 500 gramm weight.

1. 
   Payment is accepted by the money transfer systems:
   
   http://www.westernunion.com/
   
   http://www.moneygram.com
   
   http://contact-sys.com/eng/
   Most of these systems  is  almost in any bank, also you can make online money transfer from your credit-card. The amount of commission(fee) for the transfer should check on the links above.
2. 
   Before ordering goods, please read the technical specifications  of the goods and make sure it meets your requirements.
3. 
   Add the item you are interested in your cart and proceed to the payment page order. Fill in all required fields. Make sure that you have correctly entered e-mail, delivery address, recipient’s name and other details. Do not forget to include your phone number (cell and / or city) in the international format (it will be shown on the package.)
   In the additional information provide a system through which you would like to make a payment, as well as additional matters (if any).
4. 
   We will contact you as soon as possible.
   If in the additional information field you do not specify any other questions, we will give you details for payment. If you have any questions, first we will try to answer them, and only after you confirm your order you will get the details for payment.
   Please note: within three working days  after you  receipt  your details  of payment, you must make money transfer, otherwise your order is canceled  and you will need to confirm it again.
5. 
   When we have  received the money,  we will send the goods to the company of the carrier within 3 (three) working days. Delivery time depends on the company’s carrier. After that, we’ll  give you tracking number of package. Tracking is only possible if your country’s mail service provides tracking of mail on its website. Mail service of Kyrgyzstan does not provide tracking of mail, so you’ll have to wait some time (usually 8-14 days) while package hits to the territory of your country.
   If within 31 days of receipt of your tracking number or  shipping confirmation, you have not received a parcel, by all means contact us at one of the addresses below.
   Pilot Engineering, before sending the products, makes a thorough check of their performance. Pilot Engineering ensures the absence of such defects that would lead to the inability to use the product for its intended purpose, or infringement of the functionality of the goods.
6. 
   Once you receive the ordered goods, please confirm receipt by e-mail to any of the following e-mail addresses.

Contact us

If you have any questions, or incorrectly functioning shopping online and you can not make an order, write a letter to one of these addresses

Issues of sales, payment, delivery and ordering

Technical Support